A 103-year-old WW2 veteran is protecting heat underneath tea towels and carrying oven gloves – after an vitality firm left him with no working meter for months.
Ivor Gardner, a D-Day hero, had a brand new fuel meter put in in April 2022 nevertheless it didn’t work – leaving him with no means of monitoring his utilization for practically a 12 months.
Throughout that point, he says OVO continued to ship letters demanding readings regardless of failing to attend Mr Gardner’s home to hold out repairs 5 occasions and cancelling an additional appointment.
Mr Gardner restricted himself to between 4 and 6 hours of heating in the course of the winter as a result of he was fearful about how costly his vitality invoice can be with no means of protecting observe.
Ivor Gardner, a D-Day hero, had a brand new fuel meter put in in April 2022 nevertheless it didn’t work – leaving him with no means of monitoring his utilization for practically a 12 months
He resorted to carrying oven gloves, tea towels and blankets to maintain himself heat.
Ivor mentioned: ‘Right here I used to be holding again on what I am utilizing as a result of I did not understand how a lot it was going to value as a result of they hold placing it up.
‘My household has been shopping for me all these things to maintain heat slightly than sitting within the chilly.
‘Nevertheless it obtained to a stage the place I believed, “‘why ought to I be sitting within the chilly after I can afford to pay for what I am utilizing and have by no means owed anyone something in my life?'”
Regardless of his efforts to scale back his utilization, OVO continued to cost Mr Gardner at an estimated fee which he believes was considerably increased than his true consumption, together with a £148 fuel invoice in December.
He estimates that OVO overcharged him a whole lot of kilos over the past 9 months.
Ivor aged 22 along with his spouse, Voilet. He has now restricted himself to between 4 and 6 hours of heating in the course of the winter as a result of he was fearful about how costly his vitality invoice can be with no means of protecting observe
His invoice for the interval initially totalled £632, whereas he says his credit score was worn out.
Mr Gardner had a brand new meter put in on Wednesday, January 11, lower than 24 hours after he and his neighbour Pete Allaway despatched a joint letter of criticism to the Swindon Advertiser, MP Danny Kruger and OVO CEO Stephen Fitzpatrick.
However with no information of his utilization for the final 9 months OVO initially advised the invoice be modelled on his utilization over the subsequent six weeks.
This might have meant Mr Gardner’s invoice for final summer season, when temperatures reached as excessive as 40 levels, can be primarily based off his vitality consumption in January and February.
Mr Gardner, who’s on OVO’s record of susceptible prospects, refused this supply and after negotiations with the vitality firm has obtained a letter of apology.
OVO additionally agreed to jot down off Mr Gardner’s invoice from April to December and he has accepted a £200 compensation charge.
Mr Gardner, a member of the Legion d’honneur for his battle efforts, hopes no different aged individuals undergo the identical ‘anguish’ he did.
A group of Ivor Gardner’s medals from WW2. He has now needed to resort to carrying oven gloves, tea towels and blankets to maintain himself heat
He added: ‘It is felt very unfair, why choose on me? I’ve mentioned all alongside I’ll pay for what I take advantage of however I do not wish to pay for what I have not been utilizing. That looks like honest logic.
‘I had a whole lot of credit score at one time, however they’ve regularly eaten it away. I used to be satisfied they have been ready for me to die so I ended complaining’.
Mr Gardner was helped all through by his neighbour Mr Allaway, who spent over 24 hours with him on greater than 20 calls to OVO.
An OVO spokesperson mentioned: ‘We’re sincerely sorry to Mr Gardner for the missed appointments.
‘The service he obtained was lower than the requirements our prospects ought to anticipate from us.
“His meter has now been exchanged and his account stability corrected.
‘By the use of apology, we’ve got reimbursed him for his vitality throughout this era and shall be issuing compensation to his account.
‘We’re extraordinarily grateful to Mr Allaway for supporting Mr Gardner and dealing with us on this.’