Mary Cross, 71, was hit with a repair bill of £2,640 for an hour and 15 minutes' service


EXCLUSIVE: Emergency plumber turns up 10 hours late then fees pensioner £2,650 for 75 minutes’ work to repair a leak

  • Mary Cross, 71, claims she was ‘ripped off’ by a plumber after recognizing a leak
  • The price of the restore invoice equated to £35 per minute of service
  • The plumber additionally arrived at 9am the day after Mary known as the emergency line
  • Knowledgeable Plumbing 247 Ltd has since phoned Mary to scale back the invoice by £1,000

 A pensioner claims she and her husband have been ‘ripped off’ after a plumber charged her £35 per minute to repair a leak.

Mary Cross, 71, was hit with a restore invoice of £2,640 for an hour and quarter-hour’ work – with the tradesman refusing to go away till it was instantly paid.

Her husband, Anthony, 67, noticed water pouring from the kitchen ceiling when he went to make a late-night drink.

Mary rang an emergency plumber who she claims stated he can be with them inside half-hour – however arrived 10 hours later.

Mary Cross, 71, was hit with a restore invoice of £2,640 for an hour and quarter-hour’ service

The couple pulled up the floorboards and eliminated kitchen cabinet items to find a T-joint was leaking and turned off the cease cock.

The plumber repaired the lavatory leak – costing £450 – and changed the cease cock for £750 – claiming it was additionally dripping.

They have been additionally charged £250 to repair the leaking cease cock, £250 to take away and set up the basin, £350 for components and an additional £150 name out price, with a further £440 VAT slapped on high.

Mary stated: ‘I really feel like an fool. 

‘I do really feel like a idiot as a result of now we have paid it after we actually shouldn’t. My husband went into the kitchen to make a drink and the ground was flooded.

The plumber repaired the bathroom leak – costing £450 – and replaced the stop cock for £750

The plumber repaired the lavatory leak – costing £450 – and changed the cease cock for £750

The couple were also charged £250 to fix the leaking stop cock, £250 to remove and install the basin, £350 for extra parts, a further £150 call out fee, and £440 VAT on top of that

The couple have been additionally charged £250 to repair the leaking cease cock, £250 to take away and set up the basin, £350 for additional components, an additional £150 name out price, and £440 VAT on high of that

‘We took up the floorboards within the toilet and pulled the kitchen items out to see if we may repair it, however we couldn’t so turned off the cease cock.’

A plumber from Knowledgeable Plumbing 247 Ltd arrived at 9am on November 10, after Mary, 71, known as the helpline at 11pm on the earlier night time.

She stated: ‘It wasn’t a lot of a fast response emergency call-out. A T-joint was leaking badly underneath the floorboards within the toilet. It was pouring by the ceiling.

‘We had stripped the whole lot out for the plumber so all he needed to do was exchange the components. All he wanted was a hack noticed and the connectors, so it doesn’t take lengthy in any respect.’

The previous bookkeeper added: ‘He was there lower than an hour and quarter-hour. He charged us £250 for eradicating the basin which he didn’t contact as a result of the grouting was untouched and unbroken. And to be charged a complete of greater than £2,600 is ridiculous.’

Mary, from Preston, Lancashire, stated the plumber was petrified of her canine Scruffy – a Jackapoo – and so took him out and wasn’t dwelling when Anthony paid the invoice.

She stated: ‘I left it to my husband who was in a panic at this level and he bought ripped off. He’s struggling for it now as a result of when the plumber had gone he seemed on the invoice and thought “what have I performed?”

‘He is aware of that he has been conned and he’s so depressed about the entire thing. You get to some extent the place you suppose you might be outdated and intelligent and don’t suppose you may get conned after which they do, and you’re feeling like a proper fool.’

Mary stated she has phoned and emailed the Bolton-based firm to complain however has not acquired a response.

She continued: ‘What is actually unhappy is that when you look on-line to see what you’d anticipate to pay, it involves about £800. They charged £350 for components which might have value £18 in a DIY store.

‘Who can they justify that? I don’t what anybody else to be conned.

‘I had the cash to pay for it however it simply means I can’t die in the mean time as a result of that was my funeral fund. I’ll have to stay round a bit longer.

‘Wanting on the intense facet, they’re retaining me alive!’

MailOnline contacted Knowledgeable Plumbing 247 Ltd, which phoned Mary and agreed to scale back the invoice by £1,000.

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