An power buyer was left surprised after seeing her invoice rise to a staggering £44,000 by mistake, it has been reported.
Julie Strains, not her actual title, was informed by her provide Ovo earlier this 12 months that she owed the eyewatering sum.
Knowledge errors and overinflated power projections have resulted in many shoppers being hit with astronomical payments in error.
Ms Strains mentioned Ovo informed her that she owed £44,800 for simply two months’ provide for her one-bed flat.
She informed The Guardian that the agency – which purchased SSE’s retail division in 2020 – had requested her to ship it images of her meter “as a result of Ovo believed there was a problem”.
“I did so and my account went from £600 in credit score to £19,000 in debt,” she added.
Ms Strains mentioned that when she contacted Ovo the power firm reassured her that it was a mistake.
Regardless of this her invoice rose once more in September, taking the entire quantity of debt on her account to £44,800.
Ovo has admitted that meter studying errors have affected some prospects.
It mentioned this was as a result of some SSE accounts have been transferred over to Ovo, leading to a mismatch between the opening and shutting meter readings, The Guardian mentioned.
Ms Line was paid compensation for the error.
She will not be the one individual to be surprised by Ovo sending out a invoice upwards of £40,000.
Every time they queried the obvious error, Ovo admitted a mistake, saying it ought to have been even larger: £52,235.
The estimate was ultimately discovered to be based on incorrect meter readings and was revised after the couple offered Ovo with extra readings.