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The Independent

Worst airport for safety queues revealed

Leeds Bradford has been named the UK’s worst airport for safety queues.

A survey for shopper group Which? indicated that passengers waited an estimated common of 35 minutes on the West Yorkshire airport between February and August.

Researchers requested practically 1,300 individuals who travelled from a UK airport over that interval how lengthy they queued for at safety.

We now have since considerably diminished queueing in our terminal

Leeds Bradford spokesman

Greater than 1 / 4 (27%) of Leeds Bradford customers stated they waited for greater than an hour to go by means of safety.

In August, the airport put in digital screens offering passengers with reside updates on estimated wait occasions.

Travellers reported safety queues in extra of an hour at 9 airports, together with Bristol (17% of respondents), Birmingham (11%) and Manchester (8%).

Seven per cent of all these surveyed stated they missed a flight as a result of they had been caught in an extended queue.

There was main disruption at airports throughout the UK earlier this yr attributable to staffing shortages and a spike in demand for journey after coronavirus restrictions had been scrapped.

This led to flight cancellations, issues with baggage dealing with and lengthy safety queues.

A spokesman for Leeds Bradford stated: “Earlier this yr, like many airports throughout the UK, we had durations of lengthy queueing as a result of speedy resumption of worldwide journey after the lifting of pandemic restrictions.

“We had been clear about these difficulties on the time and labored arduous to deal with these short-term points.

“We now have since considerably diminished queueing in our terminal.

“We stay dedicated to delivering the absolute best passenger expertise at Leeds Bradford Airport and being an excellent airport for our area.”

Travellers this yr have borne the brunt of unprecedented chaos at UK airports, with big numbers enduring lengthy queues and a few even lacking a flight attributable to extreme wait occasions to clear safety

Man Hobbs, Which? Journey

London City was the most effective performing airport within the analysis, with a mean estimated safety queue time of simply 12 minutes.

Half of the airport’s customers reported a wait time of between 5 and 10 minutes.

Belfast Metropolis and Glasgow Worldwide had been ranked joint second, with a mean wait time of 13 minutes.

Man Hobbs, editor of journal Which? Journey, stated: “Travellers this yr have borne the brunt of unprecedented chaos at UK airports, with big numbers enduring lengthy queues and a few even lacking a flight attributable to extreme wait occasions to clear safety.

“Your selection of airport shouldn’t make or break your vacation – however for too many travellers this yr, that has been the case.

“We’d advocate selecting an airport with a greater document on queues and remedy of passengers, even when that includes travelling barely farther from dwelling.”

A spokesman for commerce physique the Airport Operators Affiliation stated: “The UK had some of the restrictive journey regimes in Europe till March and the aviation business confronted vital employment challenges as worldwide journey reopened.

“Our airports have labored tirelessly to alleviate these employees shortages and the overwhelming variety of passengers had been in a position to benefit from the summer time holidays with minimal disruptions.

“We recognise the influence any delay or disruption can have on passengers and the aviation business is constant to work collectively and with Authorities to recuperate from the impacts of the pandemic – and the near-total closure of UK aviation – to make sure that all passengers benefit from the service that passengers have rightly come to anticipate of UK aviation.”

– Listed here are the common reported safety wait occasions at UK airports between February and August, in response to the Which? survey:

1. London Metropolis: 12 minutes

=2. Belfast Metropolis: 13 minutes

=2. Glasgow Worldwide: 13 minutes

4. Newcastle: quarter-hour

=5. Gatwick: 16 minutes

=5. Edinburgh: 16 minutes

=7. Stansted: 18 minutes

=7. Belfast Worldwide: 18 minutes

9. Luton: 19 minutes

10. Heathrow: 20 minutes

=11. Manchester: 24 minutes

=11. Birmingham: 24 minutes

13. Bristol: half-hour

14. Leeds Bradford: 35 minutes

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